Support Engineer

Trinidad & Tobago

Responsibilities:

Provide reactive support through the troubleshooting of technical issues, assisting end users and detecting root cause(s) based SLAs.
Identify and resolve complex application, network, platform and cloud based issues.
Ensure that systems are fully operational, and any loss of services is restored within SLAs.
Support upgrades and new deployment of the applications.
Monitor and proactively manage application issues.
Provide feedback to the development and deployment teams on production issues and help prioritize any solutions for a smooth end-user experience.
Work closely with the engineering and BA teams to understand the architecture, integration points, technology and domain knowledge.
Contribute to CRs and short-term development projects.

Requirements:

A Bachelor’s Degree in Computer Science/I.T. or an equivalent qualification.
1-2 Years of work experience in a relevant field and prior development and DevOps experience would be advantageous.
Excellent written and verbal communication in English.
Sound debugging capabilities using log files, web browser logs, and cloud based dashboards.
Experience on relational and NoSQL, databases, the ability to write and execute queries.
A dynamic personality with a good balance of technical abilities and communication skills who can handle pressure situations.
Ability to work independently with minimal supervision in a team environment. Willingness to work 24/7, shift rotations and weekends.

Our Clients Say

Head of Corporate Communications - Caribbean

Si has demonstrated the capacity to manage and execute digital and media projects at a global standard.

Nestlé Caribbean

Head of Marketing

Their innovation and understanding of the customer landscape, combined with their understanding of data and insights have led to excellent strategic thought leadership that translated into clear improvements in conversion funnels and organizational lead generation and revenue.

Digicel

Vice President Marketing & Communications

Their experience and stewardship assisted us in making the right decisions for this project and many others.

Massy Stores

Blue Waters - Ecommerce Enterprises Platform

Director

Delivered a great eCommerce solution, offered expert advice throughout, and we are happy to be expanding our engagement with them.

Blue Waters Products Limited

AVP Corporate Branding and Communications

Si is qualified in the production of mobile apps and websites for enterprise grade solutions. We consider them to be a great partner for any digital project.

Massy Group

Amcham - Trinidad and Tobago Pathway to Americas

C.E.O.

As an extension of our marketing team, they worked quickly and efficiently to drive our sales with a result-oriented digital-first approach. We are happy to recommend them.

American Chamber of Commerce of T&T (AMCHAM)

Program Head

Si is one of the top Digital players in the Caribbean. I would trust them anytime. When you really get to connect with them, you'll find an amazing team with exceptional skills!

LATAM